FAQs

Why?

My Charity Change is the first round up charity application available in Australia. We are proud to let you know that 100% of all donations make it to your selected charity(s), with most contributions being tax deductable.

This incredible initiative allows for microtransactions, ensuring all Australian’s can support their favourite charity(s) without breaking the bank. Not only do we make it easy and effective to donate, but we also ensure charities can spend money where it counts, it just makes cents.

My Impact

Yes. 100% of your donation is received by the charity(s) that you support. Most donations are tax deductible, but please consult with a tax professional for further clarification.

My Charity Change was created to help Australian charities and the great work they do. With this in mind, our partner charities have full transparency on your donations and will be in touch to show their appreciation.

We are always happy to support new charities throughMy Charity Change. As long as they are an accredited Charity or Not-for-profit with the Australian Government and registered with ACNC (Australian Charities and Not-for-profits Commission).

Yes. You are able to select up to 3 charities to donate to funds toward. Upon selection, we will divide your charitable donations equally across your selected charity(s). You can rotate charities as much or little as you want!

 

Yes. You are able to select up to 3 charities to donate to funds toward. Upon selection, we will divide your charitable donations equally across your selected charity(s). You can rotate charities as much or little as you want!

Security

No. My Charity Change does not store your credit card or banking details.

Your security is our highest priority. My Charity Change works to protect your information, prevent unauthorised account access, and notify you of unusual activity.

Your money is insured against fraudulent and criminal activity through Stripe (https://stripe.com).

Application security and customer peace of mind is our priority. My Charity Change works to protect all customer information, prevent unauthorised account activity and ensure payments are transacted safely.

My Charity Change uses Stripe for payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.)

My Charity Change operates in the cloud (very cool) and your account is safe even if you delete the app or get a new mobile device. Your donations will still be processed even if the app is removed, allowing you to continue your ongoing support.

You are able to log in and log out securely and if you forget your password, a protected link with a new password will be sent to your nominated email address.

You will see a transaction as one charge by “My Charity Change” on your bank, debit or credit card statement.

Yes. You can close your account at any stage. Please contact admin@mycharitychange.com.au with your request and it will be processed within 7 days of notice.

Payments

My Charity Change is free to download through both Apple iTunes and Google Play stores.

My Charity Change is only available in Australia via iTunes Store (iOS iPhones) or Google Play Store (Android phones).

We have a minimum donation of $2 a week for each charity that you select. For example, if you select 3 charities to support, a minimum donation of $6 will be processed weekly.

For those that link a nominated card and bank account, transactions made on the nominated card will round up to the nearest dollar.

For example, if a transaction is made for $16.95, we will round up the difference to $17.00. This means, you will donate $0.05.

To save endless paperwork, we add up all these ‘microtransactions’ weekly and process one donation to your selected charity(s).

My Charity Change processes all transactions weekly at 3pm Thursday AEST

Yes. Within the app the ‘My Impact’ section will showcase the transactions made and the round-up amount(s).

We always ensure 100% of donations are sent to your selected charity(s), this is reflected in your tax receipts. The difference will be theadditional transaction & connection fee.

That’s easy. You are able to set your minimum and maximum weekly goal within the app. This ensures that you know how the most you will be donating, no surprises!

We try to keep the process as simple as possible, at present, there can only be one card linked to an account. However, you could attach another debit/credit card to another unique email account. You are able to update and change credit cards through the application in 1 simple step.