FAQS

My Charity Change is the only round up charitable application available in Australia. We are proud to let you know that 100% of all donations are received by your selected charity(s) or not-for-profit organisations.

Not only do we make it easy to make charitable contributions, we ensure our partners are supported and are in constant communication with us to pass on any queries or questions you might have. The team at My Charity Change are committed to creating real change in the fundraising and are equally committed to ensuring each one of our customers has a safe and secure journey with us!

Security

Security FAQ Icon

Security

Does My Charity Change store my credit card details?

No. My Charity Change does not save your credit card details.

My account has been locked due to suspicious activity, how can I get it unlocked?

For your security, we require that you contact the My Charity Change Team in order to unlock your account. Note that this will require the confirmation of some personal information.

Is my payment transaction secure and how can I ensure my personal information is safe?

The security of your information is our top priority. We follow industry standard security protocols (SSL) and use banking regulatory approved companies to process your transaction. These companies utilise state of the art encrypted technology to ensure your information is securely stored on their servers, not with My Charity Change. We take your trust seriously and will never disclose your banking information to anyone.

What happens if I accidentally delete the app or get a new phone?

My Charity Change operates in the cloud and your account is safe even if you delete the app or get a new mobile device. Automatic round-ups and recurring deposits will still be processed even if the app is not installed.

How do I know my card was charged for My Charity Change?

Round up donations are charged weekly. You will see a transaction as one charge by “My Charity Change” on your debit or credit card statement.

Can I close my account at any time?

Sure, you can close your account at any stage, contact admin@mycharitychange.com.au with your request and it will be processed within 7 days of notice.

My Impact

MyImpact FAQ Icon

My Impact

Does 100% of my donation go directly to the charity?

Yes, My Charity Change is the only charity application that donates the full amount to the desired charity. My Charity Change accepts the transaction fee for payment processing, meaning your full donation makes it to where it is most needed. Also, your donation to a charity through My Charity Change should be tax deductible, but please consult with your tax advisor.

Will I receive a tax deductible receipt for my contribution?

Yes. You are able to download a monthly receipt through the application. We will send you a receipt that reflects your contributions to your chosen charities.

I’m passionate about a charity that is not on your list. How do I get them to be a registered charity on your app?

We are always happy to involve new charities with our organisation. Please feel free to send through the name of the charity and any other relevant details to admin@mycharitychange.com.au.

Can I choose more than one charity to donate to?

Yes. You are able to select up to 3 charities to donate to funds toward. Upon selection, the application will divide the charitable donations equally across your selected charity(s). You end of month tax receipt will clearly outline the contributions made to all charities.

Payments

Payments FAQ Icon

Payments

What are the fees charged to use My Charity Change?

My Charity Change is free to download through both Apple iTunes and Google Play stores.

Can I link more than one credit card?

We try to keep the process as simple as possible, at present, there can only be one card linked to an account. However, you could attach another debit/credit card to another unique email account. You are able to update and change credit cards through the application in 1 simple step.

Is My Charity Change available outside of Australia?

Currently, My Charity Change is only available in Australia through both iPhone and Android platforms.

Where does the round-up money come from?

Charitable donations are made from rounding up on purchases made from your selected credit card. For example, if you spend $6.75 using your credit card then that $0.25 will be added to your account to donate to selected charities. We have a minimum donation of $2 a week.

How do I know how much I am donating?

That’s easy. You are able to set your maximum donation amount within the app. This ensures that you know how the most you will be donating, no surprises!

Download
the app.

Download the My Charity Change app from the App
Store or Google Play and see change for change!

app store
google play

Download
the app.

Download the My Charity Change app from the App Store or Google Play and see change for change!