Privacy Policy

Thank you for choosing My Charity Change. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Website, mobile application (App), or any related services (collectively referred to as the “Services”). By using the Website or App, you agree to provide true, accurate, current, and complete information about yourself, and your accounts and you agree to not misrepresent your identity or your account information held with third party account providers.

Information Collection and Use

By using, and continuing to use, the Website and the App, you authorise My Charity Change and its service providers (transactional institutions, charitable partners, and third-party websites) designated by you, on your behalf, to retrieve information requested by you to facilitate the provision of services by My Charity Change. For that sole purpose only, you hereby appoint My Charity Change and each Service Provider as your agent, with full power of substitution and re-substitution, to access third party websites, servers or documents, retrieve information, and use your information, all as described in this clause, with the full authority to do and perform anything necessary to be done in connection with such activities, as fully to all intents and purposes as you may or could do in person.

When you use our Services, we may collect certain personal information from you. This may include, but is not limited to, your name, email address, postal address, phone number, and payment information. We collect this information to facilitate donations to Australian charities and to improve the user experience of our Services. Please note that when you use our Services, the information provided may be shared with the selected Charitable Partner(s) for the purpose of acknowledging your donation and for their ongoing communication and marketing efforts

Charity Communication

If you donate or successfully process funds to an elected Charitable Partner through our Services, please be aware that the chosen Charitable Partner may communicate with you directly. This communication may include email, thank-you messages, updates on their work, and marketing materials. By using our Services to donate to a Charitable Partner, you consent to the Charitable Partner(s) contacting you for these purposes. You may opt out of receiving communications from the Charitable Partner at any time by following the instructions provided in their communications or by contacting the Charitable Partner directly.


By using our Services, you authorise My Charity Change and its designated service providers to access and retrieve information necessary to facilitate transactions and provide our services. This may include accessing information from third-party websites and servers. We act as your agent in this capacity and will only use your information for the purposes outlined in this Privacy Policy.

You agree that third party account providers are entitled to rely on the foregoing authorisation and agency granted by you solely for the purpose set out in this clause.

Any personal information collected by My Charity Change through the Website/App, or otherwise collected by or on behalf of My Charity Change, will be dealt with in accordance with My Charity Change Terms and Conditions.

Information Security

We take the security of your personal information seriously and employ industry-standard security measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Providers

We may share your personal information with third-party service providers who assist us in providing our Services. These providers are obligated to protect your information and only use it for the purposes for which it was provided.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you would like to exercise any of these rights or have any questions about our Privacy Policy, please contact us at

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website or App.


By using our Services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Australia. Any disputes arising under this Privacy Policy shall be resolved in the courts of Australia.


If you would like to know more about our services, or have any queries, please contact us.

Telephone: 1300 923 945

If you prefer writing, you can send us at:

Attn: My Charity Change Customer Support
My Charity Change Pty Ltd
PO Box 9545
St Kilda, VIC, 3182