Need Help?

Frequently Asked Questions

Does My Charity Change store my credit card details?

No. My Charity Change does not save your credit card details.

Is my payment transaction secure and how can I ensure my personal information is safe?

Your security is our highest priority. My Charity Change works to protect your information, prevent unauthorised account access, and notify you of unusual activity.
Your money is insured against fraudulent and criminal activity through Stripe (https://stripe.com).

Application security and customer peace of mind is our priority. My Charity Change works to protect all customer information, prevent unauthorised account activity and ensure payments are transacted safely.
My Charity Change uses Stripe for payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.)

What happens if I accidentally delete the app or get a new phone?

My Charity Change operates in the cloud (very cool) and your account is safe even if you delete the app or get a new mobile device. Your donations will still be processed even if the app is removed, allowing you to continue your ongoing support.

You are able to log in and log out securely and if you forget your password, a protected link with a new password will be sent to your nominated email address.

How do I know my card was charged for My Charity Change?

You will see a transaction as one charge by “My Charity Change” on your bank, debit or credit card statement.

Can I close my account at any time?

Yes. You can close your account at any stage. Please contact admin@mycharitychange.com.au with your request and it will be processed within 7 days of notice.

Still Need Help?

Can’t find what you’re looking for?

Contact Us